We are sorry, if you are not satisfied with our products . During the development , production and storage phases SHAVE - LAB products are handled according to very strict guidelines that are continuously reviewed. To better understand where we can improve and for prompt processing of your claim we therefore ask you to send an e -mail with the following information: your name, your full address, the product name and a detailed description of the issue. It is the goal of our company to offer you a superior quality and high added value. For this reason, we strive to offer you the best possible solution for your problem.