Frequently Asked Questions

FAQ Kategorien

General: What does SHAVE - LAB stand for?

SHAVE - LAB stands for perfection in shaving. We put a lot of emphasis on innovation and our products stand for our continued investment in research and development . At SHAVE - LAB our main goal is to create high-quality shaving products with advanced technology.

How can I contact SHAVE - LAB?

The best way to reach us is by e-mail: customer service ( at) shave-lab.com

or by post :

iSolutions GmbH
P.O. Box 44 03 52
80752 Munich/Germany

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Products: Registering a complaint

We are sorry, if you are not satisfied with our products . During the development , production and storage phases SHAVE - LAB products are handled according to very strict guidelines that are continuously reviewed. To better understand where we can improve and for prompt processing of your claim we therefore ask you to send an e -mail with the following information: your name, your full address, the product name and a detailed description of the issue. It is the goal of our company to offer you a superior quality and high added value. For this reason, we strive to offer you the best possible solution for your problem.

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Technical Support: Password

If you have forgotten your password for the Customer Login, please use the "Forgot password" function. To receive a new password, please click here. You will then get a new password sent to your e -mail address. If the corresponding message is not in your Inbox, please check the spam folder. Once you have received your new password you can log in again.

Change profile data

All profile data can be changed at any time. Log in to your profile for access to your personal data.

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Delivery and Shipping: Shipment Costs

Standard Express

Germany 3,95 € (DHL Paket) 10,95 € (DHL Express)

Austria 6,95 € (DHL Paket) 11,95 € (FedEx)

Switzerland* 10,95 € (FedEx) 19,95 € (FedEx)

Rest of EU 7,95 € (FedEx) 11,95 € (FedEx)

Shipping

The orders are shipped either by DHL or FedEx. The delivery method used for your order, can be seen in the e-mail with your order confirmation.

Track the status of your order online through the website for your order.

Service Coverage

We deliver to the following countries: Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus and Austria.

Shipment time

In the table below you will find the delivery times for shipment to other countries. You have to add the indicated amount of days to the delivery time:

Country additional maximum duration in days

Austria 2

France 2

Italy 3

Netherlands 2

Spain 3

Switzerland 4

If you order multiple items with different delivery times, we will ship the goods in a single package, unless we have agreed otherwise with you. In this case the delivery time, which is valid for the items in your order, is the longer delivery time.

Information about the shipment date

Using the advanced payment method the deadline for the delivery starts on the day after the payment order to the referring institution. For other payment methods the deadline for delivery starts on the day after the start of the contract. If the last day of the delivery period falls on a Saturday or Sunday or on a nationally recognized general holiday, the next working day takes the place of such a day.

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Frequently Asked Questions

FAQ Kategorien

General

Products

Technical Support

Delivery and Shipping